Frequently Asked Questions

Q: How can I view the status of my order? 
A: Use the "My Account" link at the top of any page. This page lists all your orders both old and new, tracks status and shipping information and allows you to print a receipt or invoice. Click the date of the order whose status you wish to view.  NOTE, this feature will only work if you are a registered customer.  Any updates for those who checkout as a guest will be emailed as the status changes.

Q: What are your shipping costs?
A: You can view a complete listing of  our shipping costs by using this link to our shipping Page.  You can also view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: I am a local customer or will be in your area, can I pick up my order?
A: Unfortunately our time constraints prohibit us from offering local pickups.

Q: Do you ship internationally?
A: Effective January 1st 2021, Balun Designs suspended all shipments outside the North American continent.  New foreign VAT requirements, rising , unreliable shipping services, rising domestic demand and component shortages have all combined to force this difficult decision.  We will attempt to reevaluate our position once the impact of the pandemic begins to subside and operations return to normal. We recommend Shipito for excellent shipping rates when forwarding from the US.

Q: Do you offer alternative shipping options, like UPS or FedEx?
A: Upon request we will be glad to ship via another shipping method of your choosing. Please contact us by phone or email to make arrangements.