Balun Designs LLC Store Policy

Procedure for Obtaining Warranty Service

No one else besides us is authorized to perform our warranty obligations. If you are sure the problem is with our product, you must contact us first and then follow the procedure explained below under "REPAIRS."

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Provisions Applicable to All Products

It is important to retain all shipping boxes for possible claims made to the shipper for damaged product! Not doing so will affect how your warranty replacement is handled since we cannot replace a product that had it damage claim rejected due to the customer not retaining the original shipping box.

In no case will we be liable for any incidental or consequential damages, which includes, but is not limited to, damage to equipment connected or attached to any product we sell. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your sole and exclusive remedy upon our failure to meet our warranty obligations to repair or replace as described above is refund of the purchase price.

ANY CONTROVERSEY OR CLAIM ARISING OUT OF OR RELATING TO PRODUCTS WE SELL SHALL BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION.

OTHER THAN AS STATED ABOVE, BALUN DESIGNS DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSES WHATSOEVER AND ANY IMPLIED WARRANTIES.

REPAIRS

When sending a product for service, please be sure to contact us first at 817-832-7197 for an RO number. Carefully box and ship it insured, for your protection, along with a note clearly describing the problem, how you wish the item returned to you and how you wish to pay for the service if it is not covered by our warranty. Package your item properly, Balun Designs is not responsible for merchandise lost or damaged in shipment.

NON-REPAIR RETURNS

Returned items must be received by us in original, as-shipped, condition. Returns must be within 30 days of purchase. Shipping charges and any applicable Paypal fees are not refundable.

PRICES: Prices and specifications are subject to change! We are not responsible for typographical errors. SALES TAX: Balun Designs is required by law to automatically charge and withhold the applicable sales tax (8.25%) for orders to be delivered to addresses within the state of Texas. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped outside Texas.

FOREIGN ORDERS: Foreign orders must be payable in U.S. dollars. You may use Visa, Mastercard, American Express or Paypal. The customer is responsible for shipping on warranty service. We send all baluns via Priority Mail International with tracking numbers unless otherwise instructed.

LIMITATIONS OF LIABILITY: Except as expressly stated herein, Balun Designs makes no representations or warranties, either express or implied, of any kind with respect to products sold by Balun Designs, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability that Balun Designs has arising from any product sold by Balun Designs shall be the price of the product ordered. In no event shall Balun Designs, it owners, its officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to products sold.

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